My tracking isn't updating or found

If the tracking number you received has not updated within 7 business days of your order being shipped and you still have not received your order, please contact our Customer Service team so that we can look into this for you!


United States Shipments

When the tracking information isn't being updated by the carrier as it should be, we understand your frustration in having to wait for the package without much insight. Sometimes the weather is an issue, and sometimes packages just aren't scanned into the carrier's system at intermediary stops, so it looks like nothing is happening. Other times, it's just the carrier running behind or performing additional transit safety measures based on the contents of the package.

It's not uncommon for some carriers to skip package scans when they're running behind, as this allows them to travel greater distances without stopping and scanning the package into every processing facility along the way. Transporting packages in this manner is generally faster since additional scanning also means additional processing time. This can look like it's gone from one state on the west coast to another state on the east coast all in one tracking update, and this is normal.


International Shipments

International shipments can take up to 8 weeks to be delivered. They don't always take that long, and they are usually delivered before that time, but we kindly ask that you please wait until at least 6 weeks before contacting us. 

It can take quite a bit of time for the shipment to get through Customs as well as get sorted through your local postal carrier. 

To verify what carrier your package will be delivered through, we recommend this page here. Please check the Designated operator list.

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